Data protection is a matter of trust and your trust is important to us. We respect your private and personal sphere. To ensure that you feel safe when you visit our website, we strictly comply with statutory provisions when processing your personal data  and we would like to inform you here about our data acquisition and data utilization.



Certain technical information is normally collected as a standard part of your use of the Service. Such information includes, for example, your IP-address, access times, information about your devices used and other such technical information your browser provides us with or as may otherwise be collected in connection with the Service. When you use the Service or otherwise interact with us over telecommunications networks, certain additional information, such as your mobile subscription number, may be transmitted to us by the telecommunications operator as a standard part of that communication. Please also see section “Use of Cookies” below.

When you register to our services, we may ask you to provide us with certain information such as your name, email address, street address, as well as user names, passwords and other such credentials that are used to authenticate users and to validate their actions or that may be needed to provide you with the products and services you have requested or to communicate with you, as well as information uploaded by you such as location, route information, pictures etc. We may collect training data, demographic information, for example, your age, gender, postal code and language preferences.

We may also collect other information you provide, such as your consents, preferences and feedback, information relating to your devices and other such information you provide us with. Please note that certain non-identifiable information collected from you may become personally identifiable when you provide us with your personal data.

We collect or request information relating to your purchase or use of our services as well as your other interactions with us. Such information may include, for example, details of the services provided (including delivery details), purchasing details (including payments made, credit card details, billing address, credit checks and other such financial information), details of agreements between you and WCARGO OY, records of contacts and communications, information and details relating to the content you have provided us with and other such transact




We do not sell, lease, rent or otherwise disclose your personal data to third parties.



We use technical and organisational measures to secure our website and other systems against loss, destruction, access, amendment or distribution of your data by unauthorised persons.



When you visit the Service, information may be placed on your device to allow us to recognize your device in the form of a text file known as a “cookie”. Our use of cookies is intended to provide benefits to you, such as eliminating the need for you to enter your password frequently during a session. Cookies are also used for traffic analysis and anonymous demographic profiling so that we may improve our Service. If you do not wish to receive cookies, or want to be notified before they are placed, you may set your device to do so, if your device so permits.



You have the right to request information and access to the personal data we have collected from and of you. You also have the right to request that we replenish, rectify, anonymize or delete any incomplete, incorrect, unnecessary or outdated personal data we hold on you. However, we cannot delete such personal data that is necessary for compliance with binding legal obligations or if the personal data must be retained according to applicable laws. You have the right to request and receive the personal data we have collected on you in a commonly used and machine-readable form. In case you consider your personal data collected by us to be inaccurate, you do not wish your personal data to be deleted where the processing of your personal data has been deemed unlawful or the personal data is no longer necessary, or you have objected to the processing and the existence of legitimate grounds for processing is still under consideration, you may request restriction of processing of your personal data.

You may also at any time object to your personal data being processed for direct marketing purposes, sending promotional materials, profiling, or for the performance of market research. Further, where your personal data is processed based on your consent, you have the right to withdraw your consent for such processing at any time.

In case you wish to make use of your rights mentioned above, you may, as appropriate and in accordance with applicable laws, exercise such rights by contacting us through the contact points referred in the marketing materials or below in this Policy. In some cases, especially if you wish us to delete or cease the processing of your personal data, this may also mean that we may not be able to continue to provide the services to you. We encourage you to use available profile management tools for the above purposes as such tools often provide you with direct access to your personal data and allow you to effectively manage it.

Please note that WCARGO OY may need to identify you and to ask for additional information in order to be able to fulfill your above requests. Please also note that applicable law may contain restrictions and other provisions that relate to your above rights.



We retain the personal data for as long as needed to provide the Services and/or the period required by applicable laws.



We take the protection of your data very seriously.  In order to ensure that personal data is not forwarded to third parties, kindly address your inquiry in this respect by e-mail or post together with your customer ID and personal details to:


Payment Service Provider

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Paytrail Plc

Innova 2

Lutakonaukio 7

40100 Jyvaskyla

Phone: +358 207 181 830

Business ID 2122839-7



Rahtitie 2, 01530 VANTAA